Customer Success & Operations

Yopeso has been developing a diverse range of software products, from large-scale applications to smaller solutions, for 20 years. With a growing team of over 300 employees across five locations, we are dedicated to fostering a culture of growth, transparency, and professionalism.

At Yopeso, we value authenticity, curiosity, and ambition. These values drive us to build strong connections within our community and with our partners, ensuring trust, integrity, and transparency in all our business practices. We strive to maintain the highest professional standards and continuously challenge ourselves to develop high-quality, high-performance, and secure software solutions.

Our approach is rooted in efficient collaboration among passionate professionals working in agile teams. Guided by curiosity and ambition, we strive to create products that are meaningful and impactful, while remaining true to our authentic selves.

What we offer:

• Competitive remuneration

• Remote work

• 24 days off per year and floating days

• Private clinic health services Regina Maria Medical Insurance

• Flexible benefits through Up multibenefits platform

• Referral bonus scheme

• Team events, online or at the office

• Training and development opportunities with allocated budget

• Professional Certifications

• Knowledge sharing context

We are looking for a self-starter with strong ownership and a startup mindset - someone who can confidently operate between Customer Support and Account Management. You will be the strategic, trusted partner for our customers: guiding them through onboarding, translating complex data into actionable insights, identifying growth opportunities, and ensuring they get maximum value from our platform. This is not just a support role - you will lead, influence process and product decisions, and help shape how customers experience our platform.

Key Responsibilities

• Customer Success

  • Respond to customer inquiries via chat, email, or tickets in a clear, empathetic, and timely way.

  • Help customers navigate the platform, troubleshoot issues, and understand new features.

  • Collaborate with internal teams to resolve customer challenges quickly and effectively.

  • Support new customers through onboarding and training sessions to help them start strong.

  • Build lasting relationships by checking in regularly and ensuring they’re getting real value from the product.

  • Track customer engagement and reach out proactively if someone might need extra help or encouragement.

  • Share customer feedback with the product and marketing teams to improve the overall experience.

• Customer Operations

  • Update our documentation and FAQs to make it easier for customers to find answers on their own.

  • Review and refine tools for tracking customer communications.

  • Review and refine the customer interaction workflows.

  • Make updates to our website to reflect product and strategy updates.

  • Maintain communications with external vendors.

  • Get involved in marketing initiatives.

Requirements

• 3–5+ years in Customer Success, Operations, or Account-facing roles

• Excellent English - both written and verbal 

• Experience working with analytics dashboards and interpreting insights

• A self starter, able to prioritize, plan, and follow through independently

• Comfort working in a fast-moving startup environment

• Strong communication, empathy, and relationship-building ability

• Ability to handle multiple tasks and stakeholders with structure and accountability

• Flexibility to occasionally work U.S.-aligned hours

Nice to Have

• Experience in SaaS or other software products

• Familiarity with productivity or engineering, or analytics tools

• Familiarity with data-intensive products

• Knowledge of CRM or customer lifecycle systems (HubSpot, Zendesk, etc.)